Claims Process Simplified
Your Grief Deserves No Additional Burden
When a loved one passes away, the weight of grief is already immense. We believe your focus should be on remembrance, not paperwork.
Our administrative team handles every document and submission, ensuring a clear and compassionate path forward for your family.
Claim processing typical time: 24-48 hours.
The Path to Support
We've made this process as clear and friction-free as possible. From your first call to full benefits activation in as little as 48 hours.
Notify Our Team
Contact us immediately via our 24/7 hotline or submit the form on this page. Our team takes your contact details, policy number, and the basic details of the loss to initiate the process without delay.
Submit Documentation
Bring the required supporting documents to our Malamulele office, or submit digital copies via email. Our administrative staff guide you step-by-step, clarifying exactly what is needed and assisting with anything you don't have immediately.
Benefits Activation
Once documentation is verified, your funeral benefits, grocery cash payout, and logistical support are activated within 24-48 hours. You don't chase us - we update you every step of the way.
We Are Here to Guide You
Documents Required
Prepare these before submitting your claim
ID Document of the Deceased
Original South African ID or passport required
ID Document of the Beneficiary/Claimant
The person submitting the claim
Death Notification (BI-1663)
Issued by the attending doctor or hospital - we can assist if not yet obtained
Proof of Relationship
Marriage certificate, birth certificate, or affidavit
Policy Number
Found on your Asibonge membership card or policy document
Police Report (If Applicable)
Required for unnatural or accident-related deaths only
Submit a Claim Online
Complete this form and our team will contact you within 2 hours to confirm receipt and next steps.
Common Questions About Claims
If you can't find your answer here, please call us directly at 015 110 1993. We're always here.
How long does the claims process take?
Once all required documentation is submitted, your claim is typically activated within 24-48 hours. Our team works urgently to ensure your family is not kept waiting. If your situation is an emergency, please call our 24/7 helpdesk immediately.
What if I don't have all the required documents?
Do not delay contacting us. Call 015 110 1993 and our team will guide you through which documents are strictly required immediately and which can follow later. We also assist families in obtaining the BI-1663 death notification from the attending doctor or hospital.
Can I start the process before I have the death certificate?
Yes. The death certificate is not always required to initiate the process. Contact us immediately - the BI-1663 notification from the hospital or doctor is often sufficient to begin. We will guide you through everything else step by step.
What does the grocery cash payout cover?
The grocery payout is a cash benefit available to Heritage, Executive, and VIP Platinum plan members. It ranges from R2,000 to R6,000 depending on your plan tier, and is intended to help the family cover immediate household expenses during the bereavement period. It is paid directly to the designated beneficiary.
Are cross-border or repatriation claims handled?
Yes. Asibonge handles repatriation from within South Africa and cross-border cases for qualifying members. Please contact us directly for these cases as they require specific documentation and coordination. Our team has experience working with Home Affairs and relevant border authorities.